Support Videos

• Popular Articles

• Why I am getting "User account already is use. Try with another or contact your admin" Error?

  User Account Already in use A User will get this error when he will try to log in from a different device without logging out of the previous device. FeetPort mobile application can not be used on two different devices with the same credentials due ...

• Tasks movement/ actions performed on URVA web

  Move tasks/ approve tasks from one state to another : From URVA Home Page, click on the Tasks module under Operations. Choose the Task that is completed by the field user. You can choose the check mark icon against any of the tasks. Click on the ...

• FOS/RM/Franchise FOS Responsibilities

  FOS/RM Responsibilities Dailly Activities: Mark in and Mark Out attendance View retailers View Beat Plan Take orders by retailer visit Mark in and mark out attendance: FOS need to MARK IN at the start of his shift and MARK OUT at the end of his ...

• How to login on Web Portal?

  Logging in to the web portal is easy: Go to https://web.urva.app/ Enter 'Organization code' and click on Next. ( Organization code along with your Username and Password will be sent to you through an email) Enter Username and Password and click on ...

• Create & Edit Users

  User Creation: URVA is available for 2 platforms i.e. web/desktop and mobile. The user IDs created can be accessed as per permission given to them to work on either web or mobile. Based on the role permissions, the ID can be used on either web or ...

• Recent Articles

• Product 360 degree view

  The Product 360 feature in URVA gives you a complete overview of every product — its details, history, and mapped resources — all in one place. With a timeline view and integrated file access, you can easily track, manage, and understand your ...

• Auto-Deactivation & Inactivity Rules

  URVA allows admins to automatically deactivate inactive users, send inactivity reminders, and mark absconding cases — ensuring only active users remain enabled. Steps to Configure Go to Admin Settings > User Access Config. Enable "Auto deactivate ...

• Target and Goal Module : Target based on Call

  The user can now create targets and goals based on calls. To create the Target, please follow the steps below:- 1. From the Home page, click on Admin Settings, then click on Target under the Performance Settings section. 2. To create a target, click ...

• Managing and Assigning Routes to your team in URVA

  Managing your daily customer visits just got easier with URVA’s new Add/Remove Customers feature in the Beat Plan. If you a manager, you can now adjust visit lists in real time—directly from your web dashboard. Step-by-Step Guide for route assignment ...

• Bulk Deactivation of Users in URVA

  This guide helps you quickly deactivate multiple users at once using a simple upload method. Ideal for cleaning up old or inactive user accounts efficiently. Steps to Bulk Deactivate Users: From the URVA home page, go to Users. Click the ellipsis (⋮) ...