Related Articles
How to start a chat on URVA connect?
Start chat with a customer on web: Open URL: feetport.app Login screen will appear, enter Org Code. After that, enter your Username and Password, then click Submit. Now you will be able to see home screen of URVA Connect. Click on scan icon from top ...
How to close chats in URVA connect?
Follow the steps to resolve/ chat: From URVA web, go to OPEN tab. Click any chat to open. You will see a tick mark option to close the chat. Click "OK" on the confirmation pop-message. The chat will be moved from OPEN tab to CLOSED. You can view all ...
How to initiate voice call?
From URVA Connect, Rm can initiate a voice call to customer for better communication experience for customer. Voice call can be initiated by following below steps: Mobile App: Open URVA app. Go to Customer 360 degree page. In the "Customer 360" view ...
Sharing media/ files in from URVA drive in URVA chat
This guide will help you use the feature to attach media from URVA Drive and share templates in a chat thread. Follow the steps below to easily share relevant information and resources during your conversations. Open your URVA app, go to the Connect ...
How to view customer profile?
User can view customer profile in URVA Connect app with details like customer name, contact details, history and other profile details. Follow these steps to view customer's profile in URVA Connect: Mobile App: Open URVA Connect app. Go to customer ...