Related Articles
How to start a chat on URVA connect?
Start chat with a customer on web: Open URL: feetport.app Login screen will appear, enter Org Code. After that, enter your Username and Password, then click Submit. Now you will be able to see home screen of URVA Connect. Click on scan icon from top ...
How to initiate voice call?
From URVA Connect, Rm can initiate a voice call to customer for better communication experience for customer. Voice call can be initiated by following below steps: Mobile App: Open URVA app. Go to Customer 360 degree page. In the "Customer 360" view ...
How to view customer profile?
User can view customer profile in URVA Connect app with details like customer name, contact details, history and other profile details. Follow these steps to view customer's profile in URVA Connect: Mobile App: Open URVA Connect app. Go to customer ...
How to view media/docs shared in a message thread ?
To view all the media files/ documents shared in URVA Connect with a customer can be viewed under Customer Profile. This is how you can do it: Mobile App: Open URVA Connect app. Go to customer chat thread. Click on Customer Name to open its profile. ...
How to use templates for quick response?
Templates/ Canned messages can be created in URVA Connect, follow these steps: Mobile App: Open URVA Connect App. Go to any customer chat thread. Click on attachment icon. Click on Templates. Now select any template from the list and send message. ...