Why I am getting "User account already is use. Try with another or contact your admin" Error?
User Account ALready in use
A User will get this error when he tries to log in from a different device without logging out of the previous device. URVA mobile application cannot be used on two different devices with the same credentials due to security reasons.
To resolve this, the User needs to "Delete Device" from the Web App. Field users can contact the Administrator or call at URVA Support for help.
Getting error while creating Users "User Limit exceeded"
In some cases, we see that while creating new users, there occurs an error "User Limit Exceeded". This error message pop-ups because there is a certain number of IDS limit that is given to any account at the time of onboarding. When user tries to ...
Getting error while assigning activity/ collection/ hierarchy to users "You are not allowed to perform this action"
In some cases when you try to assign the activities, collections and hierarchy to the users, then it shows error "You are not allowed to perform this action." The reason for the error is the user might nit have the permission to assign the ...
Getting Started with Users
What are "Users" User is a unique entity that is used to identify any person who is using the software. In URVA, we can create users to use the app on both web and mobile platforms. Users can login in URVA by using Id and password. Who can create ...
Change Password & Reset Device
Change Password Supervisor can change password of the user using URVA. To change the password, please follow the steps mentioned below: From URVA home page, go to the Users module under Identity management. Now choose a user and click on it to open ...
Create & Edit Users
User Creation: URVA is available for 2 platforms i.e. web/desktop and mobile. The user IDs created can be accessed as per permission given to them to work on either web or mobile. Based on the role permissions, the ID can be used on either web or ...