Support Videos

• Popular Articles

• Why I am getting "User account already is use. Try with another or contact your admin" Error?

  User Account ALready in use A User will get this error when he tries to log in from a different device without logging out of the previous device. URVA  mobile application cannot be used on two different devices with the same credentials due to ...

• Tasks movement/ actions performed on URVA web

  Move tasks/ approve tasks from one state to another : From URVA Home Page, click on the Tasks module under Operations. Choose the Task that is completed by the field user. You can choose the check mark icon against any of the tasks. Click on the ...

• FOS/RM/Franchise FOS Responsibilities

  FOS/RM Responsibilities Dailly Activities: Mark in and Mark Out attendance View retailers View Beat Plan Take orders by retailer visit Mark in and mark out attendance: FOS need to MARK IN at the start of his shift and MARK OUT at the end of his ...

• Create an Activity Form

  Our innovative Activities module, revolutionizes the way you create and manage digital forms of any kind. One can effortlessly design, customize, and deploy dynamic digital forms tailored to your specific needs. Whether it's surveys, feedback forms, ...

• How to login on Web Portal?

  Logging in to the web portal is easy: Go to https://web.urva.app/ Enter 'Organization code' and click on Next. ( Organization code along with your Username and Password will be sent to you through an email) Enter Username and Password and click on ...

• Recent Articles

• Distance calculation between planned & actual location visited

  Users will now have the capability to observe the variance between the planned address the user was supposed to visit and the actual location visited. To view the distance difference between Planned Address and actual Actual Address of place visited ...

• Physical Meeting and Invited User Notification. Google Places Integration for Meeting Address.

  With URVA, our web users will now have the ability to schedule meetings with their customers or team seamlessly. To Schedule the meeting with the team members, please follow the below steps:- From the URVA home page> Click on the Calendar module ...

• How to initiate a cloud calling from web?

  Users will be able to utilize the cloud calling feature to initiate calls from the web between the field user and customer. To initiate the call via web, please follow the steps below:- From the URVA home page> Click on the Customers under the ...

• Improving User Interaction: Real-Time Customer Insights and Priority Highlighting for Cloud Call Numbers

  Our goal is to develop a feature that enriches user interactions by delivering immediate customer information and priority management during incoming calls through cloud call numbers. This feature aims to optimize user experiences by presenting ...

• Approval Process for User Creation

  We have a new feature launched where User Creation Process is carefully managed through an approval system to ensure accuracy, security, and compliance with company policies. Before a new user account is created, it must go through a structured ...