Support Videos

• Popular Articles

• Why I am getting "User account already is use. Try with another or contact your admin" Error?

  User Account Already in use A User will get this error when he will try to log in from a different device without logging out of the previous device. FeetPort mobile application can not be used on two different devices with the same credentials due ...

• Tasks movement/ actions performed on URVA web

  Move tasks/ approve tasks from one state to another : From URVA Home Page, click on the Tasks module under Operations. Choose the Task that is completed by the field user. You can choose the check mark icon against any of the tasks. Click on the ...

• FOS/RM/Franchise FOS Responsibilities

  FOS/RM Responsibilities Dailly Activities: Mark in and Mark Out attendance View retailers View Beat Plan Take orders by retailer visit Mark in and mark out attendance: FOS need to MARK IN at the start of his shift and MARK OUT at the end of his ...

• How to login on Web Portal?

  Logging in to the web portal is easy: Go to https://web.urva.app/ Enter 'Organization code' and click on Next. ( Organization code along with your Username and Password will be sent to you through an email) Enter Username and Password and click on ...

• Create & Edit Users

  User Creation: URVA is available for 2 platforms i.e. web/desktop and mobile. The user IDs created can be accessed as per permission given to them to work on either web or mobile. Based on the role permissions, the ID can be used on either web or ...

• Recent Articles

• Gmail SSO Login Guide for URVA Users

  Gmail Single Sign-On (SSO) lets you securely log into the URVA platform using your Gmail account—provided you are already registered with your organization in URVA. Who Can Use This Only users already registered with your organization in URVA. Your ...

• Creating a Call-Based Goal in URVA

  Goals help you track performance against set targets. This guide will show you how to create a call-based goal and assign it to your team using simple steps. Steps to Create a Call-Based Goal From the Home page, go to Goals. Click + New Goal to ...

• How to Set Call Targets for Users

  Setting call-based targets helps managers track how much time users spend on calls. This guide walks you through how to quickly create a target based on call duration using simple steps. From the URVA home page, go to Targets. Click on + New Target ...

• Configure Leave Type

  Create leave type by following the steps mentioned below: From URVA Home Page. Go to the Admin settings. Click on the Leaves. Click on the '+ New Leave' plus icon to add a leave type. Enter details like leave type, code, priority, and requirements ...

• In my calendar why am I marked absent although I have done tasks for that day?

  To avoid being marked absent in the calendar, user has to Mark Attendance in URVA at least twice a day: Mark IN and Mark OUT. To do this user can follow the steps mentioned below: Tap on the Attendance icon appearing on the Hello Page of the URVA ...