Users can access and review the cloud call records both on the web and mobile platforms:

To check the Cloud call records on the Web, please follow the steps below:- 

1. From the URVA Home page > Click on the Call reports under the Analytics. 
   
2. Check the Status Completed or Field. 
   
3. Pick any record to view all the cloud call details and call recording. 
   

To check the Cloud call details on mobile, please follow the step below:- 

1. From the URVA home page > Click on the Account module. 
   
2. Scroll up and click on the Contacts. 
   
3. Pick the Collection name > and pick the Customer for whom you want to view the Cloud call details. 
   
4. Scroll and click on the Calls option.
5. You will able to view all the details of the cloud calls.