Improving User Interaction: Real-Time Customer Insights and Priority Highlighting for Cloud Call Numbers
Our goal is to develop a feature that enriches user interactions by delivering immediate customer information and priority management during incoming calls through cloud call numbers.
This feature aims to optimize user experiences by presenting required customer details and highlighting their priority status.
Key Factors:
Customer Information Display: Present details like customer name and photo/avatar to provide instant context during incoming calls.
Priority Field Highlighting: Emphasize the priority status of the customer within the pop-up card for quick recognition.
Last Connection Insights:
- Offer insights into the most recent interactions with the customer across various platforms.
- Aggregate data from recent interactions via phone calls, WhatsApp messages, Twitter interactions, or other relevant communication channels.
- Display up to three recent interaction platforms alongside timestamps to provide context on the latest engagements.
Related Articles
How to initiate a cloud calling from web?
Users will be able to utilize the cloud calling feature to initiate calls from the web between the field user and customer. To initiate the call via web, please follow the steps below:- From the URVA home page> Click on the Customers under the ...How to check the cloud call records on the Web and mobile?
Users can access and review the cloud call records both on the web and mobile platforms: To check the Cloud call records on the Web, please follow the steps below:- From the URVA Home page > Click on the Call reports under the Analytics. Check the ...How to Set Call Targets for Users
Setting call-based targets helps managers track how much time users spend on calls. This guide walks you through how to quickly create a target based on call duration using simple steps. From the URVA home page, go to Targets. Click on + New Target ...Create Call scripts under Templates in URVA
This document guide will walk you through the steps to utilize call templates effectively for better customer interactions. With call templates, you can streamline your communication process and ensure consistency in your conversations. Access Admin ...Add and Access Break Time Videos in URVA
Follow these steps to create and publish video series and episodes under the "Break Time" section in URVA: Navigate to Admin Settings from the homepage and select Break Time. Click the +New button to create a new series. Enter the required details: ...