Improving User Interaction: Real-Time Customer Insights and Priority Highlighting for Cloud Call Numbers

Improving User Interaction: Real-Time Customer Insights and Priority Highlighting for Cloud Call Numbers

Our goal is to develop a feature that enriches user interactions by delivering immediate customer information and priority management during incoming calls through cloud call numbers.

This feature aims to optimize user experiences by presenting required customer details and highlighting their priority status.

Key Factors:

Customer Information Display: Present details like customer name and photo/avatar to provide instant context during incoming calls.

Priority Field Highlighting: Emphasize the priority status of the customer within the pop-up card for quick recognition.

Last Connection Insights: 
  1. Offer insights into the most recent interactions with the customer across various platforms.
  2. Aggregate data from recent interactions via phone calls, WhatsApp messages, Twitter interactions, or other relevant communication channels.
  3. Display up to three recent interaction platforms alongside timestamps to provide context on the latest engagements.