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• Related Articles

• Why I am getting "User account already is use. Try with another or contact your admin" Error?

  A User will get this error in following cases: When user will try to login in a different device without logging out of the previous device. User's previous session is not expired and is still active. URVA mobile application cannot be used on two ...

• I am unable to track location of my team. What should I do?

  If location tracking for the mobile user is not appearing then confirm whether the you have followed the pre-checks/ troubleshooting steps: 1. Location services are enabled and the location mode/locating method is set to "High Accuracy" (These ...

• Logout of URVA mobile application

  Logout permissions are dependent on the company's requirements. Companies can provide or restrict access of user in account login. Based on the permissions field users can log out of the application either within shift timings or after the shift is ...

• Why Mobile App showing pop-up to enable location?

  Location Settings needs to be enabled at High Accuracy for carrying out many activities on the URVA App. Enable location in mobile device to login: When the user tries to log in with the device's location off, the user will get pop-up indicator ...

• I am unable to click Images in URVA, if I tap on 'Click' nothing happens. How do I proceed?

  Field users can face this error due to some reasons mentioned below, please follow the troubleshooting steps: Please check your device Memory free storage. If Memory is full please delete some data or move data to SD Card. If the issue is still not ...