Knowledge Base
Getting Started
Support Manuals related to login and account set-up
Tasks
View tasks done by your teams and yourself in one place
Calendar
View presence, beat planning, meetings, reminders in a calendar to manage your day.
Files
Upload files and share with your teammates.
Upload History
Check history of files uploaded.
Downlaod
Check history of files downloaded from URVA.
Beat Plan
Create and assign beat plans for team journey planning.
Goals
Set goals for your teams, over a time period and make changes
Location Analytics
View location history of your team and make informed decisions
People
View customers, modify stages, view interactions and more
Products
One place to manage all your products
Process
Use your organizational reports & other data from here inside dashboards
Advanced Reports
View your customly designed reports, export them, slice them
User Reports
Support Docs for user reports
Call Reports
Reports of all calls done between customers and users
User
Create, view & edit users, manage their profiles and more
Roles
Create roles
User Groups
Bulk assign activities, contacts to users through groups
Subscribers
Create subscribers to share information with non-users
Admin Settings
Simplify software management and configuration with our comprehensive Admin Settings module, empowering users to seamlessly perform background configurations.
URVA Connect
Support Docs related to URVA Connect
FAQs
Support Docs for Frequently asked questions
Whitelabelled Apps
Documents related to client specific docs
Internal Process Documents
Documents related to internal processes
Dashboard
Support Docs related to Dashboard
Collections
Support Manual related to all 4 types of collections
Build Updates
Docs related to build updates
Customer Relationships
Help Docs related to "Customer Relationships" module.
Campaign
Help Docs related to Campaign
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Recent Articles
Product 360 degree view
The Product 360 feature in URVA gives you a complete overview of every product — its details, history, and mapped resources — all in one place. With a timeline view and integrated file access, you can easily track, manage, and understand your ...
Auto-Deactivation & Inactivity Rules
URVA allows admins to automatically deactivate inactive users, send inactivity reminders, and mark absconding cases — ensuring only active users remain enabled. Steps to Configure Go to Admin Settings > User Access Config. Enable "Auto deactivate ...
Target and Goal Module : Target based on Call
The user can now create targets and goals based on calls. To create the Target, please follow the steps below:- 1. From the Home page, click on Admin Settings, then click on Target under the Performance Settings section. 2. To create a target, click ...
Managing and Assigning Routes to your team in URVA
Managing your daily customer visits just got easier with URVA’s new Add/Remove Customers feature in the Beat Plan. If you a manager, you can now adjust visit lists in real time—directly from your web dashboard. Step-by-Step Guide for route assignment ...
Bulk Deactivation of Users in URVA
This guide helps you quickly deactivate multiple users at once using a simple upload method. Ideal for cleaning up old or inactive user accounts efficiently. Steps to Bulk Deactivate Users: From the URVA home page, go to Users. Click the ellipsis (⋮) ...
Support Manuals related to login and account set-up
Check history of files uploaded.
Check history of files downloaded from URVA.
Support Docs for Frequently asked questions
Documents related to client specific docs
Documents related to internal processes
Docs related to build updates
Help Docs related to "Customer Relationships" module.
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