Q: Why do I need to provide my name and email?
A: Your name and email help complete your profile and allow us to share important updates and reports with you.

Q: Can I attach files to my broadcast?
A: Yes, you can attach image files along with your broadcast message.

Q: How do I preview the broadcast before sending?
A: Use the Web WhatsApp preview feature to view your message and image before sending it out.

Q: Where can I see delivery reports?
A: Click the Report icon to access detailed delivery and read statistics for each broadcast.

Q: How do I check the current status of a broadcast?
A: Visit the Broadcast Status section to track if messages were delivered, read, or failed.

Q: Can I re-send a broadcast to customers who didn’t receive it?
A: Currently, re-sending must be done manually by selecting the customers and sending the message again.

Q: What should I do if my login fails?
A: Make sure you're using the correct WhatsApp-registered mobile number. If the issue persists, try clearing your browser cache or contact our support team.

Q: Can I use the platform on mobile devices?
A: Yes, the platform is mobile-friendly and accessible via any mobile browser.

Q: Is there a limit on how many customers I can add?
A: There’s no fixed limit. For large uploads, you can contact the support team for smooth assistance.

Q: Can I edit customer details after saving them?
A: Absolutely! Customer details can be edited anytime from the Customers section by clicking the edit icon next to their record.

Q: Can I schedule WhatsApp broadcasts?
A: Currently, scheduling is not supported. Broadcasts are sent immediately after you initiate them.