Internal Process Documents | Support SOP Documents | Knowledge Base

Support Videos


    • Popular Articles

    • Why I am getting "User account already is use. Try with another or contact your admin" Error?

      User Account Already in use A User will get this error when he will try to log in from a different device without logging out of the previous device. FeetPort mobile application can not be used on two different devices with the same credentials due ...

    • Tasks movement/ actions performed on URVA web

      Move tasks/ approve tasks from one state to another : From URVA Home Page, click on the Tasks module under Operations. Choose the Task that is completed by the field user. You can choose the check mark icon against any of the tasks. Click on the ...

    • Adding a Second reporting Manager for a user

      If the first reporting person is deactivated then the field users can report to their second reporting person. To add the second reporting person. Here is how you can do it:- From URVA Home page, Go to the User option under the Identity manager. ...

    • FOS/RM/Franchise FOS Responsibilities

      FOS/RM Responsibilities Dailly Activities: Mark in and Mark Out attendance View retailers View Beat Plan Take orders by retailer visit Mark in and mark out attendance: FOS need to MARK IN at the start of his shift and MARK OUT at the end of his ...

    • How to login on Web Portal?

      Logging in to the web portal is easy: Go to https://web.urva.app/ Enter 'Organization code' and click on Next. ( Organization code along with your Username and Password will be sent to you through an email) Enter Username and Password and click on ...

    • Recent Articles

    • OTP Verification in Form

      Enable the OTP verification in activity form: Go to Activities and opn the activity, Open the mobile number field and enable the "Validate mobile through OTP". Select stages for verification. Then enter the SMS template and DLT Id through which SMS ...

    • Product 360 degree view

      The Product 360 feature in URVA gives you a complete overview of every product — its details, history, and mapped resources — all in one place. With a timeline view and integrated file access, you can easily track, manage, and understand your ...

    • Auto-Deactivation & Inactivity Rules

      URVA allows admins to automatically deactivate inactive users, send inactivity reminders, and mark absconding cases — ensuring only active users remain enabled. Steps to Configure Go to Admin Settings > User Access Config. Enable "Auto deactivate ...

    • Target and Goal Module : Target based on Call

      The user can now create targets and goals based on calls. To create the Target, please follow the steps below:- 1. From the Home page, click on Admin Settings, then click on Target under the Performance Settings section. 2. To create a target, click ...

    • Managing and Assigning Routes to your team in URVA

      Managing your daily customer visits just got easier with URVA’s new Add/Remove Customers feature in the Beat Plan. If you a manager, you can now adjust visit lists in real time—directly from your web dashboard. Step-by-Step Guide for route assignment ...