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• Popular Articles

• Why I am getting "User account already is use. Try with another or contact your admin" Error?

  User Account Already in use A User will get this error when he will try to log in from a different device without logging out of the previous device. FeetPort mobile application can not be used on two different devices with the same credentials due ...

• Tasks movement/ actions performed on URVA web

  Move tasks/ approve tasks from one state to another : From URVA Home Page, click on the Tasks module under Operations. Choose the Task that is completed by the field user. You can choose the check mark icon against any of the tasks. Click on the ...

• FOS/RM/Franchise FOS Responsibilities

  FOS/RM Responsibilities Dailly Activities: Mark in and Mark Out attendance View retailers View Beat Plan Take orders by retailer visit Mark in and mark out attendance: FOS need to MARK IN at the start of his shift and MARK OUT at the end of his ...

• How to login on Web Portal?

  Logging in to the web portal is easy: Go to https://web.urva.app/ Enter 'Organization code' and click on Next. ( Organization code along with your Username and Password will be sent to you through an email) Enter Username and Password and click on ...

• Create & Edit Users

  User Creation: URVA is available for 2 platforms i.e. web/desktop and mobile. The user IDs created can be accessed as per permission given to them to work on either web or mobile. Based on the role permissions, the ID can be used on either web or ...

• Recent Articles

• How to Check Download History in URVA

  Follow the steps below to view the history: Step 1: Go to Admin Settings From the URVA homepage, click on Admin Settings in the left-hand menu. Step 2: Open Download History In the Admin Settings section, click on Download History. Step 3: View ...

• Reassigning a Submitted Case with reason/ remarks

  To enable supervisors to send back cases for correction with stage-based, mandatory remarks—so FEs can fix issues with clear context and direction. Steps to Reassign a Submitted Case with Correction Remark Step 1: Review the Submitted Case Go to the ...

• Editing Price in the Order Form

  This help document explains how users can edit the price field in the order form and how the system responds to those changes. Who Can Use This Feature? Users with access to the Order Form tab can edit prices before submitting an order in a task. ...

• Task Completion Email Notifications – Territory-Based Logic

  When a task is marked completed, URVA automatically sends email alerts based on specific conditions: Who Receives the Email? The reporting manager of the user who completed the task. The second-level reporting manager (manager’s manager). Any user ...

• Task creation without territory assignment

  A territory must be assigned to a user in order for them to view customers and perform tasks. In cases, we can allow users to perform tasks without any territory assignment. To enable the permission, follow the steps: From the URVA home page, go to ...