Why Mobile App showing pop-up to enable location?
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I am unable to login to mobile app. What shouId I do?
Sometimes, users may encounter difficulties when trying to log into the URVA app. To prevent such issues, please check and adjust your mobile device settings following these steps: Check your Location mode and set it to 'High Accuracy' (Android 9 & ...
I am unable to track location of my team. What should I do?
If location tracking for the mobile user is not appearing then confirm whether the you have followed the pre-checks/ troubleshooting steps: 1. Location services are enabled and the location mode/locating method is set to "High Accuracy" (These ...
Logout of URVA mobile application
Logout permissions are dependent on the company's requirements. Companies can provide or restrict access of user in account login. Based on the permissions field users can log out of the application either within shift timings or after the shift is ...
I am unable to check in as location is not available. What should I do?
? Lost Without a Location? Let's Find Your Way! When a field user is unable to check as the location is not captured on the map, it can be a temporary issue. For location issues, perform the following troubleshooting: If you're trying to check in ...
When I am tapping on CHECK IN, the page it is only loading, what do I do?
This error usually comes when the location or battery optimization of the device is not disabled. To check this please perform the troubleshooting steps mentioned below: Go to Device Settings and Search "Location" settings. Open the location ...