Why I am getting "User account already is use. Try with another or contact your admin" Error?

 User will get this error in following cases:

1. When user will try to login from a different device without logging out of the previous device.
   
2. User's previous session is not expired and active.
   

To resolve this, the supervisor needs to "Reset Session" from the Web Portal. Field users can contact the Administrator or call at URVA Support for help.

​

Note:- URVA mobile application cannot be used on two different devices with the same credentials due to security reasons.

• Related Articles

• Why I am getting "User account already is use. Try with another or contact your admin" Error?

  A User will get this error in following cases: When user will try to login in a different device without logging out of the previous device. User's previous session is not expired and is still active. URVA mobile application cannot be used on two ...

• Why am I getting "Username and password combination is invalid" error?

  User faces this error message when he is using incorrect URVA User ID or Password to login into URVA app. Please make sure to cross-check that the user ID and Password entered are in the correct case (upper & lower) and it should be case-sensitive. ...

• Error showing "You are not allowed to perform this action".

  Sometimes, when logging into the URVA web portal, an error message may appear, indicating that you are not allowed to perform a certain action. In such cases, you need to follow some simple steps to resolve the issue Follow these troubleshooting ...

• Controlled Hierarchy and User Management

  This feature allows users to view all the details mapped with the hierarchy for the specific roles for which it has been enabled. To enable this feature, please follow the steps below:- From the URVA home page, Click on the Roles module. Choose the ...

• When I am tapping on CHECK IN, the page it is only loading, What do I do?

  This error usually comes when the location is tunred off or battery optimization of the device is enabled. To check the same please perform the steps mentioned below: To Enable Location Services: Go to your Device Settings. Select "Location" ...