Troubleshooting "User account already is use"

Why I am getting "User account already is use. Try with another or contact your admin" Error?

 User will get this error in following cases:
  1. When user will try to login from a different device without logging out of the previous device.
  2. User's previous session is not expired and active.
To resolve this, the supervisor needs to "Reset Session" from the Web Portal. Field users can contact the Administrator or call at URVA Support for help.
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Note:- URVA mobile application cannot be used on two different devices with the same credentials due to security reasons.





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