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How to Set Call Targets for Users
Setting call-based targets helps managers track how much time users spend on calls. This guide walks you through how to quickly create a target based on call duration using simple steps. From the URVA home page, go to Targets. Click on + New Target ...
Add Support Team Contact Details
URVA App can be customized as per company requirements like adding the company's logo and name of the Organization. Add support contact details: On URVA home page, Go to Basic setup under Admin settings and select the UI settings. Now click on the ...
Target Based on Meetings and Reminders
Create targets based on meetings and reminders for users by following the steps mentioned below : From the URVA Home Page, click on the Admin settings. Now click on the Targets under Performance Settings. Click on the + icon to Add a new target. ...
Set-up an Auto Allocation Rule
Auto-Allocation helps you to assign the collection items/ tasks in automatically to the users: From home page, go to "Auto-Allocation". Click +NEW (bottom right corner) to create a new auto-allocation rule. Under Configuration, give label name to the ...
User Manual: Monthly Active User Review Prompt for Backend Admins
This feature ensures that backend admin users maintain an updated and compliant list of active platform users. On the a particular date of every month, a mandatory review is prompted, requiring admins to verify and update the status of users under ...