I am unable to track location of my team. What should I do?

I am unable to track location of my team. What should I do?

If location tracking for the mobile user is not appearing then confirm whether the you have followed the pre-checks/ troubleshooting steps:

1. Location services are enabled and the location mode/locating method is set to "High Accuracy" (These options may depend on the mobile brand or software)



 2. Battery Optimization should be disabled for URVA. 


3. User's device should not be on "Energy/ Battery saving mode".

If all these criteria are followed by field users and still his location details are not visible in the URVA web portal, please write us at "help@urva.co"  and our support team will provide you further assistance.

 


    • Related Articles

    • I am unable to check in as location is not available. What should I do?

      ? Lost Without a Location? Let's Find Your Way! When a field user is unable to check as the location is not captured on the map, it can be a temporary issue. For location issues, perform the following troubleshooting: If you're trying to check in ...

    • I am unable to login to mobile app. What shouId I do?

      Sometimes, users may encounter difficulties when trying to log into the URVA app. To prevent such issues, please check and adjust your mobile device settings following these steps: Check your Location mode and set it to 'High Accuracy' (Android 9 & ...

    • Why Mobile App showing pop-up to enable location?

      Location Settings needs to be enabled at High Accuracy for carrying out many activities on the URVA App. Enable location in mobile device to login: When the user tries to log in with the device's location off, the user will get pop-up indicator ...

    • When I am tapping on CHECK IN, the page it is only loading, what do I do?

      This error usually comes when the location or battery optimization of the device is not disabled. To check this please perform the troubleshooting steps mentioned below: Go to Device Settings and Search "Location" settings. Open the location ...

    • Contact URVA team for help

      If stuck anywhere in the URVA app or having a query then connect with our URVA support manager through the Live Chat option. Reach out to our 'URVA Support' through the following ways: Go to Account tab from Home Page. Scroll down to find the ...