I am unable to login to mobile app. What shouId I do?

Sometimes, users may encounter difficulties when trying to log into the URVA app. To prevent such issues, please check and adjust your mobile device settings following these steps:

Check your Location mode and set it to 'High Accuracy'  (Android 9 & Below)

1. Go to Device settings and tap on Location option.
   
2. Turn on location and select mode as High accuracy.
   

 

Check Battery optimization and make it "Disabled".

1. Go to Device Settings and tap on Device Maintenance.
2. Tap on Battery option and click Battery usage.
3. Tap the More button on the action bar at the top right and choose Optimize battery usage.
4. On the Optimize Battery Usage screen, choose All apps list from the drop-down to see all the apps on the device.
   
   
   
5. Click on URVA  from the list of apps and choose Don’t optimize and tap on DONE
   
   
   
6. Exit Settings and open URVA application from Device Menu.
7. Login to URVA and start using the application

Note:- The mobile setting depends on the mobile brand. They may very.

Related Links:

Why URVA showing "Please enable location services from settings"?

How to disable Battery optimization?

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