I am unable to login to mobile app. What shouId I do?
Sometimes, users may encounter difficulties when trying to log into the URVA app. To prevent such issues, please check and adjust your mobile device settings following these steps:
Check your Location mode and set it to 'High Accuracy' (Android 9 & Below)
Go to Device settings and tap on Location option.
Turn on location and select mode as High accuracy.

Check Battery optimization and make it "Disabled".
- Go to Device Settings and tap on Device Maintenance.
- Tap on Battery option and click Battery usage.
- Tap the More button on the action bar at the top right and choose Optimize battery usage.
- On the Optimize Battery Usage screen, choose All apps list from the drop-down to see all the apps on the device.

Click on URVA from the list of apps and choose Don’t optimize and tap on DONE
- Exit Settings and open URVA application from Device Menu.
- Login to URVA and start using the application

Note:- The mobile setting depends on the mobile brand. They may very.
Related Links:
Why URVA showing "Please enable location services from settings"?
How to disable Battery optimization?