URVA Image Capture Troubleshoot

I am unable to click Images in URVA, if I tap on 'Click' nothing happens. How do I proceed?

Field users can face this error due to some reasons mentioned below, please follow the troubleshooting steps:

  • Please check your device Memory free storage.

  • If Memory is full please delete some data or move data to SD Card.

If the issue is still not resolved, then try the following :

  • Go to Device Settings and tap on Apps.
  • Under Storage, click on Photos & Videos.
  • Now click on Camera.
  • Tap on Clear Cache.
  • Exit Settings and open URVA.
  • Check if a user is able to click images or not.



 


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