Fixing Location Issue in CHECK IN

I am unable to check in as location is not available. What should I do?

📍 Lost Without a Location? Let's Find Your Way!

When a field user is unable to check as the location is not captured on the map, it can be a temporary issue.
For location issues, perform the following troubleshooting:

If you're trying to check in but your location seems to be taking a coffee break, here's what you can try:


  1. Check Your Phone Settings: Make sure your phone's "Location" setting is turned on. You can usually find it in your phone's settings. Try turnning it OFF & ON.
  2. Restart Your GPS: Give your phone's GPS a little test drive! Open up apps like Google Maps, Uber, or any navigation app. If they can find your location, your phone's GPS is probably good to go.


  3. Allow App Access: To let URVA work its magic, grant it access to your location. Just head to your app permissions, find URVA, and make sure "Location" is enabled.


  4. Disable the modes: For smooth functionality, remember to turn off Hotspot and Airplane modes. Stay connected hassle-free! ✈️📶

  5. Disable Battery Optimization: To ensure optimal performance, disable Battery Optimization.




  6. Reboot/Restart the Device.
  7. Reach Out for Help: If you've tried all this and you're still feeling lost, don't worry! Contact our support team at help@urva.co


    • Related Articles

    • Customers view on Map in URVA

      The Nearby Customers feature in URVA helps users quickly locate and connect with assigned customers based on their geographical location. By accessing the map view, users can efficiently plan visits and reach out to customers with ease. Follow the ...
    • When I am tapping on CHECK IN, the page it is only loading, What do I do?

      This error usually comes when the location is tunred off or battery optimization of the device is enabled. To check the same please perform the steps mentioned below: To Enable Location Services: Go to your Device Settings. Select "Location" ...
    • I am unable to track location of my team. What should I do?

      If location tracking for the mobile user is not appearing then confirm whether the you have followed the pre-checks/ troubleshooting steps: 1. Location services are enabled and the location mode/locating method is set to "High Accuracy" (These ...
    • Why Mobile App showing pop-up to enable location?

      Location Settings needs to be enabled at High Accuracy for carrying out many activities on the URVA App. Enable location in mobile device to login: When the user tries to log in with the device's location off, the user will get pop-up indicator ...
    • I am unable to login to mobile app. What shouId I do?

      Sometimes, users may encounter difficulties when trying to log into the URVA app. To prevent such issues, please check and adjust your mobile device settings following these steps: Check your Location mode and set it to 'High Accuracy' (Android 9 & ...