How to view chat threads based on filters?

How to view chat threads based on filters?

Chat filters are helpful in identifying chats on the basis of platforms. As multiple Customers are handled by a single RM, it can be difficult for him to identify chats.

Chat filters can be  used by following these steps:

Mobile App:


  1. Open URVA Connect app.
  2. Click on  Menu on top left corner.
  3. In the menu, you will see the different chat filters like Uvrva connect, Facebook, WhatsApp or Telegram and customer filters if added any.
  4. Click any of the filters and you will see chat threads based on that filter only on your screen.

Web App:
  1. Open URL: feetport.app
  2. Login screen will appear, enter Org Code.
  3. After that, enter your Username and Password, then click Submit.
  4. Now you will be able to see home screen of URVA Connect
  5. Go to Conversations to view chats with customers.
  6. Click on  Menu on top left corner.
  7. In the menu, you will see the different chat filters like Urva connect, Facebook, Google, WhatsApp or Telegram and customer filters if added any.
  8. Click any of the filters and you will see chat threads based on that filter only on your screen.



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