Setting call-based targets helps managers track how much time users spend on calls. This guide walks you through how to quickly create a target based on call duration using simple steps.
From the URVA home page, go to Targets.
Click on + New Target to start creating a new one.
Select the target type as Call.
Enter a name for the target and add a short description.
Choose the appropriate Type and Sub-Type for your target.
Select the Collection the target applies to and set the Category as "Duration (sec)" if it's call-based.
Choose the collection again at the end and click Submit.
Your call-based target will now be created successfully.