Error showing "You are not allowed to perform this action".
Sometimes, when logging into the URVA web portal, an error message may appear, indicating that you are not allowed to perform a certain action. In such cases, you need to follow some simple steps to resolve the issue
Follow these troubleshooting steps to resolve this issue:
- Try logging in using incognito mode.
- If the issue comes again, contact your senior or the URVA support team to check your ID's role.
- If the user's role is "mobile user," they can't able to log in. Request role permission modifications and recheck.
- If you still encounter the error with proper role permissions, contact the URVA support team.
(Note: You can contact the URVA support team directly via email at help@urva.co.)
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