Enable/Disable the support mode.

Enable/Disable the support mode.

To Enable/Disable the support mode, simply follow these steps:- 

  1. From the URVA home page, Click on the "Account" option. 
  2. Click on the "Settings" option.
  3. Now you can see the "Support Mode" option from where you can "Enable/Disable" them.

    • Related Articles

    • Why I am getting "User account already is use. Try with another or contact your admin" Error?

      A User will get this error in following cases: When user will try to login in a different device without logging out of the previous device. User's previous session is not expired and is still active. URVA mobile application cannot be used on two ...

    • I am unable to track location of my team. What should I do?

      If location tracking for the mobile user is not appearing then confirm whether the you have followed the pre-checks/ troubleshooting steps: 1. Location services are enabled and the location mode/locating method is set to "High Accuracy" (These ...

    • Why Mobile App showing pop-up to enable location?

      Location Settings needs to be enabled at High Accuracy for carrying out many activities on the URVA App. Enable location in mobile device to login: When the user tries to log in with the device's location off, the user will get pop-up indicator ...

    • Contact URVA team for help

      If stuck anywhere in the URVA app or having a query then connect with our URVA support manager through the Live Chat option. Reach out to our 'URVA Support' through the following ways: Go to Account tab from Home Page. Scroll down to find the ...

    • I am unable to login to mobile app. What shouId I do?

      Sometimes, users may encounter difficulties when trying to log into the URVA app. To prevent such issues, please check and adjust your mobile device settings following these steps: Check your Location mode and set it to 'High Accuracy' (Android 9 & ...