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Select icon and color for workflow state
Workflow is the set of different stages of a task. Giving a color code and icon to a workflow state is important as it helps you visibly identify tasks under various stages. Create a workflow for your organization, follow the below-mentioned steps: ...
Create & Update Triggers
Create Triggers: Trigger messages can be configured by the user, which can be sent to the customer as well as the supervisor/ user himself through email, SMS, WhatsApp, or push notifications. To add trigger messages, follow the below steps: From URVA ...
View, Create & Update Hierarchy
URVA users can create a hierarchy and map that hierarchy to the users accordingly so that they can view the data according to the hierarchy. Create Hierarchy one by one: From URVA home page, go to the Admin settings. Click Hierarchy under the ...
Create different templates on URVA
One can create a template for notifications to be sent to any user or customer via SMS, Email, WhatsApp or a push notification. Create templates by following the steps mentioned below: From URVA home page, go to Admin Settings and then click on ...
Allow deletion of task
Users can be allowed to delete tasks if it is available in the workflow of the form. The permission is enabled under workflow for particular stages. Allow "delete tasks" from workflow: From URVA home page, go to Activities. under Admin Settings. ...