Action button - to call from task on web
The field users can initiate the calls with the assigned customer using the Action button.
To initiate the calls from the application, please follow the steps below:-
- From the URVA home page, Click on the Work module.
- Click on the form in which the customer has been assigned for task completion.
- Click on the Action button.
- Click on the Call button.
- Click on the From URVA Voice.
- The calls will be initiated and completed.
Related Articles
Basic Troubleshooting steps for task syncing issue
Refresh the profile through following steps:- From the URVA home page Click on "Account" option . Tap Refresh icon '⟳' (top right corner). After the loader finishes, the settings will complete refreshing. You can continue using the application. Check ...
How to check the App log?
App logs used to check the account summery, Like- Mark in, Mark out, Device etc. Steps to check the App logs:- From the URVA Home page, Click on the Admin settings. Click on the App logs under the Basics Setups. Click on the Audit logs to check the ...
When I am tapping on CHECK IN, the page it is only loading, what do I do?
This error usually comes when the location or battery optimization of the device is not disabled. To check this please perform the troubleshooting steps mentioned below: Go to Device Settings and Search "Location" settings. Open the location ...
Why I am getting "User account already is use. Try with another or contact your admin" Error?
A User will get this error in following cases: When user will try to login in a different device without logging out of the previous device. User's previous session is not expired and is still active. URVA mobile application cannot be used on two ...
I am unable to login to mobile app. What shouId I do?
Sometimes, users may encounter difficulties when trying to log into the URVA app. To prevent such issues, please check and adjust your mobile device settings following these steps: Check your Location mode and set it to 'High Accuracy' (Android 9 & ...