Support Videos

• Popular Articles

• Why I am getting "User account already is use. Try with another or contact your admin" Error?

  User Account Already in use A User will get this error when he will try to log in from a different device without logging out of the previous device. FeetPort mobile application can not be used on two different devices with the same credentials due ...

• Tasks movement/ actions performed on URVA web

  Move tasks/ approve tasks from one state to another : From URVA Home Page, click on the Tasks module under Operations. Choose the Task that is completed by the field user. You can choose the check mark icon against any of the tasks. Click on the ...

• Adding a Second reporting Manager for a user

  If the first reporting person is deactivated then the field users can report to their second reporting person. To add the second reporting person. Here is how you can do it:- From URVA Home page, Go to the User option under the Identity manager. ...

• FOS/RM/Franchise FOS Responsibilities

  FOS/RM Responsibilities Dailly Activities: Mark in and Mark Out attendance View retailers View Beat Plan Take orders by retailer visit Mark in and mark out attendance: FOS need to MARK IN at the start of his shift and MARK OUT at the end of his ...

• How to login on Web Portal?

  Logging in to the web portal is easy: Go to https://web.urva.app/ Enter 'Organization code' and click on Next. ( Organization code along with your Username and Password will be sent to you through an email) Enter Username and Password and click on ...

• Recent Articles

• View and download the custom dashboard

  Follow the steps to download the drill-down report for the custom reports created in URVA; From home page, go to Advanced Reports. Under Custom, click on the View option against the report you want to view. Drill down through the report levels until ...

• NFC & Bar Code Scanning

  The Barcode and NFC Field Properties in URVA allow users to quickly capture and input data using their device’s camera or NFC-enabled phone. These features make data collection faster, more accurate, and completely touch-free — ideal for product ...

• OTP Verification in Form

  Enable the OTP verification in activity form: Go to Activities and opn the activity, Open the mobile number field and enable the "Validate mobile through OTP". Select stages for verification. Then enter the SMS template and DLT Id through which SMS ...

• Product 360 degree view

  The Product 360 feature in URVA gives you a complete overview of every product — its details, history, and mapped resources — all in one place. With a timeline view and integrated file access, you can easily track, manage, and understand your ...

• Auto-Deactivation & Inactivity Rules

  URVA allows admins to automatically deactivate inactive users, send inactivity reminders, and mark absconding cases — ensuring only active users remain enabled. Steps to Configure Go to Admin Settings > User Access Config. Enable "Auto deactivate ...